Kebijakan Pengembalian Dana
Last updated: October 14, 2026
3-Day Refund Guarantee
Contact us within 3 days of your first payment and we will refund it in full if:
- a paid feature didn't work because of a problem on our side (a list couldn't be collected, stories didn't load, an export failed), or
- you haven't used any paid feature yet.
We process refund requests within 48 hours.
When a Refund Isn't Available
Paid features are digital services delivered right away. Once a result has been delivered (a collected followers or following list, an export, an analytics report, a downloaded story), that part of the service has been provided and isn't refunded.
Limits shown before you pay or before you add an account (for example, a list too large to read by name on any plan) are not a technical failure.
If only part of what you paid for was delivered, we may offer a partial refund or extra time instead.
How to Request a Refund
To request a refund, contact support with your payment date. Links are on your Account page:
Include your payment date and we will process your request promptly.
After 3 Days
Refunds requested more than 3 days after payment are at our discretion. We do not offer refunds for partial periods or unused portions of a subscription.
Refund Method
Refunds are issued to the original payment method (card, cryptocurrency, or Telegram Stars) depending on how you paid. Processing time may vary by provider.